Arctiques, Etc. LLC
Effective Date: 7/20/2023
Thank you for shopping with Arctiques, Etc. We want you to have a satisfying shopping experience, and we understand that sometimes, returns and refunds may be necessary. This Refund Policy outlines the terms and conditions for requesting a refund on your purchases from our website.
Eligibility for Refunds:
1.1 Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our Customer Support Team within [number of days, e.g., 7 days] from the delivery date to be eligible for a refund. We may request you to provide photos or other evidence of the damage or defect to expedite the refund process.
1.2 Non-Receipt of Products: If you do not receive your order within [number of days, e.g., 30 days] from the shipping date, please get in touch with our Customer Support Team to initiate a refund process.
Non-Eligible Cases for Refunds:
2.1 Change of Mind: We understand that sometimes you may change your mind about a purchase. Unfortunately, we do not offer refunds for such cases. However, you may be eligible for a return and store credit or exchange as per our Return Policy.
2.2 Personalized or Customized Products: Products that are personalized or customized according to your specifications cannot be refunded unless they arrive damaged or defective.
3.1 Initiation: To request a refund, please contact our Customer Support Team via email@example.com. Provide your order number, the reason for the refund request, and any supporting documentation as required.
3.2 Approval and Confirmation: We will review your refund request and notify you of the approval or rejection of your refund. If approved, we will provide you with further instructions.
3.3 Method of Refund: Refunds will be processed using the original payment method used during the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.
4.1 Damaged or Defective Products: If you are eligible for a refund due to damaged or defective products, we will also reimburse the shipping costs associated with the return.
4.2 Non-Receipt of Products: If you did not receive your order and are eligible for a refund, we will refund the full amount, including any shipping charges paid during checkout.
If you have any questions or concerns about our Refund Policy, please contact our Customer Support Team via: firstname.lastname@example.org
By making a purchase on our website, you acknowledge and agree to the terms and conditions outlined in this Refund Policy.
Last updated: 7/20/2023
Arctiques, Etc. Team